Our standard lead time is 30 days from order placement to final delivery. Typically we’re able to deliver within a 20-day window though, with some seasonal variation.

60-Day Returns Policy

You may return most new, unopened items sold and fulfilled by Arctic Tumblers within 60 days of delivery for a full refund (less return shipping charges), subject to our return policy and guidelines listed below.

Please note that all returns must be processed through our Online Return Center.

Returns Are Easy: Once your return submission is approved, we will provide you with a return shipping address. Take the item(s) eligible for return to your local post office or freight carrier and ship the item(s) to the return shipping address provided through your return case by Arctic Tumblers. After the returned products pass inspection, a refund will be issued either by extending store credit or a refund to the original payment method used for the purchase.

In order to qualify for a refund, you MUST provide evidence that the error or issue was the fault of Arctic Tumblers prior to shipping your return. If there is a problem with your item, you must contact Arctic Tumblers Customer Service and request an investigation in the matter prior to sending your return. You will be required to provide evidence of the issue including a detailed description and pictures of any damaged items. We will review and conduct an investigation of the items before accepting them for a return submission.

Returns will be refunded either with in store credit or to the original form of payment at the customer’s choice. Most returns are fully refunded in 3-5 days after we receive and process your item(s). All returned merchandise must be unused and returned in the original packaging.

This return policy only applies to products purchased directly from Arctic Tumblers. Arctic Tumblers does not accept returns on items purchased outside of arctictumblers.com or sold by third parties on amazon.com or elsewhere. Any original shipping costs are non-refundable unless the merchandise was shipped incorrectly.

If you want to exchange an item, please return your item(s) for a full refund (less shipping charges) and place a new order for the correct item.

All returns including warranty returns must be processed through our Online Return Center. If your return claim is approved, you will receive a Return Merchandise Number that must be included on the outside of the shipping box with your return(s).

Prepare and ship your return

After you've followed the prompts in the Online Returns Center:

Prepare your package for return - Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package. Ship your return based on the shipping address provided.

Any merchandise returned that is determined not to be a valid claim or was received after the 60-Day return period and the sender would like the merchandise back, the sender will be required to pay an additional return shipping cost based on the UPS Ground shipping fee. If the sender does not accept this additional fee, the return merchandise will be disposed of within 14 days of receipt of the return by the company.

To begin your return process, click here.

• All refunds will be processed to the original payment method upon receipt and inspection of the returned merchandise

• No refunds will be given on merchandise returned after 60 days of the original receipt date

• This return policy only applies to products purchased directly from Arctic Tumblers via our website

• We are unable to accept returns on bulk orders (24 units plus)

• We are unable to accept returns for items such as accessories or lids

• We are unable to accept returns on customized or engraved tumblers

• For any other questions or concerns, please email us at [email protected]

For products purchased directly from retailers, dealers, or other resellers their return policy applies -- please contact them directly for more information. We do not accept returns not purchased directly through our website.

Cancellation & Refused Deliveries

You may cancel your order for a full refund any time prior to shipment. However, once an order ships you will have to follow the regular returns process if you want to return an item. Any refused deliveries will be charged a return shipping fee equal to the greater of $10 or 15% of the order sales value. 

Each tumbler comes with a rubber-tipped stainless steel straw, straw cleaner, and splash-proof lid. The tumblers are packed with this kit in a gift-grade cardboard box, ready for handing out.

Yes! We can use the same artwork on any different color of tumblers, and can scale the designs to work with either our 20 oz or 30 oz models.

Yes! For giveaways with employee names on each tumbler, for example, all you need to do is provide us with a spreadsheet listing all the names you would like on the tumblers, and we’ll take care of the rest.

Did you know that a stainless steel tumbler can rust if not maintained correctly? Or that you can control how long your drink stays hot or cold in an Arctic Tumbler simply by changing where you store it?

On this page we’re going to outline all the best practices for tumbler care and maintenance, as well as the reasons why these practices are the best ones.

How To Clean a Stainless Steel Tumbler

Hand Washing:

We recommend using baking soda (two tablespoons) and white vinegar (two cups). Carefully mix the ingredients into your tumbler and let the mixture foam up and then settle for about five minutes. If the stains aren’t gone after a light scrubbing with a non-metallic brush, rinse and repeat.

Please note: Arctic Tumblers are not dishwasher safe. The lids are dishwasher safe on the top rack, but the tumblers themselves are not.

How To Get The Best From Your Tumbler

Keeping Drinks Colder, Longer:

There’s nothing like a cold drink to refresh you, and there’s one simple trick that can keep your cold drink even colder longer: store your tumbler in the fridge.

The typical refrigerator is kept at 36 degrees Fahrenheit (1.5 degrees Celsius), and the typical home is kept at 72 degrees Fahrenheit (22 degrees Celsius). This means that if your tumbler is stored in a cupboard and then filled with a cold drink from your fridge, you’re already starting to warm up your drink when you pour it into a room-temperature tumbler. Instead, store your tumbler in the fridge and you can keep your drinks cold for up to two additional hours!

Keeping Drinks Hotter, Longer:

A hot drink on a cold day goes a long way, but if you want the heat to last in your drink even longer, here’s a tip that will help: fill your tumbler with boiling water and let it stand for 30 seconds, then empty your tumbler and fill it with your drink. By pre-heating your tumbler, you could keep your drink hot for up to another hour!

Keep Your Tumbler Looking Pristine:

Arctic Tumblers are tough, but not invincible. Dropping a tumbler full of your favorite drink would not only make a mess, but also might ding or scratch the finish on your tumbler. As a personal accessory, a tumbler should always look its best, so we recommend making it harder to accidentally drop your tumbler by purchasing a tumbler handle to go along with it. Plus, bundling a handle with an Arctic Tumbler purchase makes your order eligible for free shipping!

What NOT To Do:

Bleach Your Tumbler:

*Science warning* Household bleach contains sodium hypochlorite, which is a powerful oxidizing agent that will strip chromium oxide from stainless steel. Once chromium oxide has been stripped from stainless steel, hypochlorite can transfer monoatomic oxygen to the metal, forming iron oxide - otherwise known as rust.

The stainless steel used in Arctic Tumblers is 18% Chromium, so washing your tumbler by accident with bleach once or twice won’t be enough to cause rust, but each time stainless steel is exposed to bleach, it gets weaker and closer to rusting. So play it safe, and use natural soaps or a classic baking soda and vinegar solution.

Use Metal Brushes on Your Tumbler:

Steel wool is fantastic when it comes to cleaning glassware, but when it’s used on stainless steel, it can scratch and etch the metal. Those scratches then become stain magnets where residual coffee can’t get scrubbed out, tainting the flavor of any future drinks you put in your tumbler.

Not only that, but those scratches can also produce rust over time, making your tumbler look and taste nasty. Instead of using anything metallic, we recommend using a plastic brush or stiff sponge to clean your tumbler.

Microwave Your Tumbler:

This warning is more for the safety of your microwave than anything else. When a microwave is running, it sends microwaves to whatever you put in the microwave chamber. These microwaves are normally absorbed by food molecules through a process called dielectric loss, which heats up the molecules and thereby heats your food.

This works great for food, water, ceramic, and other non-metal items. Metal, however, has free electrons that move very rapidly when hit with microwaves, which prevents the wave from entering the metal and ultimately reflects the waves back at the source: your microwave.

Essentially, microwaving something metal is equivalent to microwaving your microwave itself. So although an Arctic Tumbler will likely survive a round in the microwave without issue, we can’t say the same for your poor appliance.

Freeze Your Tumbler:

To be clear, an empty Arctic Tumbler on its own can be frozen, and our tumblers are freezer safe. This only becomes an issue when you put any kind of beverage into your tumbler and then freeze it. Fluids expand when they freeze, and there is a risk that a tumbler full of fluid could get distorted as the fluid freezes. We haven’t seen this happen yet, but we would hate for you to be the first, so we recommend playing it safe and only putting your tumbler in the freezer if it’s empty.

That's All, Folks!

Follow these guidelines and you’ll be on your way to enjoying your Arctic Tumbler for years to come. Bonus fact: These tips also work for other stainless steel products you may already have in your home. Enjoy!